I have previously posted about my cat Maya and the experience I had with the out of hours service. However I have recently also faced terrible service with my other cat Mowgli. I brought Mowgli in for a weight check a few months ago. He had always been a big cat 6-7kg, but had lost almost half his body weight (around 2kg) with noticeable signs of muscle wastage. The nurse did notice he was feeling a bit ribby and took him out the back for a brief word with one of the vets. They came back and I was told Mowgli was at a healthy weight and to bring him in again in a month’s time for another weight check. I brought him in on July 29th, where his weight had dropped further by about 300 grams and was told a bit underweight but nothing worry about because I was trying new food which he liked, despite the clear muscle wastage, and offered a blood test. if the weight continued to fall. On this advice I agreed to continue to monitor for another month. Two days later a friend visited and noticed a large lump in his stomach. I booked him into another vet today, his weight has dropped further (3.6kg) and they have confirmed that he has a tumour. He’s booked in for a scan next week but the outlook does not look good. I find it incredible that a non trained person spotted a tumour so easily but a trained practitioner did not (I doubt that it grew from non existent to being physically noticeable in the space of 48 hours) and that the overall large drop in weight loss or general condition that he was in (spine and hips being prominent) did not trigger warning signs. Update: The new vet did what they could, including a blood transfusion from Mowgli’s brother to stabilise him for surgery. However the tumour was too advanced and Mowgli died a few weeks later on August 22nd. With thanks to the new vet I was aware that he had limited time left and able to make sure that I made the most of it with him.

Great and attentive service to myself and both my little kittens for there operations. They have been great and helpful. All the vets and staff. Tilly, Shannon, Mel, nasir. Great place.

Extremely pleased with the care and professionalism at Your Vets, Dagenham. Laura, Shannon and the rest of the Team were all fantastic. Great communication and flexibility when dealing with a sometimes tricky cat. Will now be my regular Vets.

I couldn't get an emergency appointment with my Veterinary doctor for my cat Winnie that got into a fight and had his tongue slashed in half. This vet practice was prompt, very helpful and agreed to help my cat immediately. They took Winnie in and performed an emergency intervention, he was sent home that evening. The recovery was a little bumpy, but the staff was always very helpful and kind. Our cat insurance covered all the costs, and I cannot thank them enough for saving my furry baby 💖 Highly recommended them! They are caring, patient, knowledgeable and affordable 🥹💙

My fur baby was very poorly and had to be put down, yourvets was very supportive and caring, they were so gentle with him in his final moments. Couldnt of asked for a nicer bunch of people in our hour of need. Brilliant vets very professional and very easy to talk to. The reception stuff are also amazing x