Dagenham Vets4Pets Ltd

Dagenham Vets4Pets Ltd is part of the Vets4Pets network. The practice operates as a general veterinary clinic with on-site diagnostics including an in-house lab, digital X-ray and ultrasound, as well as an operating theatre and isolation unit. Out-of-hours emergency care is arranged through another Vets4Pets practice. Recent feedback is mixed: many owners praise kind staff and smooth routine care, while several complaints focus on the manner and communication of one male vet.

Services

•General veterinary care and routine appointments: recent reviews mention kitten health checks, vaccination discussions, and appointments for cats and dogs, with some owners saying they were able to get appointments when needed.
•Surgery and anaesthesia: the clinic has an operating theatre and gaseous anaesthetic facilities. Reviews specifically mention cat castration/neutering and dog surgery, with one owner saying they received recovery updates and photos afterwards.
•Diagnostics on site: the practice website lists an in-house laboratory, digital X-ray, and ultrasound.
•Dentistry and preventative care: dentistry, microchipping, vaccinations, nurse clinics, and health plans are listed by the practice.
•Nurse support and client care: the website lists nurse clinics covering areas such as nutrition and fitness advice, grooming techniques, and pet socialisation support.
•Prescriptions and care plans: written prescriptions are available for a fee, and the clinic offers a Complete Care Plan.
•Isolation and emergency arrangements: the practice has an isolation unit for contagious cases, and out-of-hours emergency care is provided via another Vets4Pets practice.
•End-of-life care: reviews mention euthanasia appointments and support around cremation arrangements.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services.

Examples of published prices include

•Vet consultation: £46
•Microchipping: £15
•Annual booster vaccination: £57
•Puppy full vaccination course: £65
•Written prescription fee: £16
•Dog castration: from £165
•Dog spay: from £231

The clinic also promotes a Complete Care Plan, and one recent reviewer mentioned there being plenty of options for a pet care programme.

People

Named on the practice website

•Alexandra T — Head Veterinary surgeon
•Nick B — Practice Owner and Veterinary nurse
•Emma MH — Head Nurse
•Jessica M — Student Veterinary Nurse
•Emma H, Chloe C, Louise S — Client Care Advisors

Recent reviews repeatedly praise the nurses, reception team, and front-desk staff for being friendly, kind, and supportive during surgery, routine visits, and bereavement care.

Several negative reviews name or refer to a male vet as Steve or Stefan Birza, describing poor communication and insensitive manner.

Reviews

Google rating: 4.4 stars from 480 reviews.

•Positive reviews describe a friendly, caring team, with particular praise for nurses and reception staff. Owners mention smooth castrations, quick checks, and good availability for appointments.
•Some owners felt especially well supported during stressful situations, including surgery and bereavement. One reviewer appreciated photo updates after a dog’s operation, and another praised the care shown after the loss of a family cat and during cremation arrangements.
•Several negative reviews focus on one male vet, described by reviewers as condescending, mocking, rough in handling, or lacking empathy. These complaints appear in both routine consultations and very emotional situations, including euthanasia-related appointments.
•There are also complaints about follow-up after formal concerns were raised, and one recent emergency review alleges a dog died shortly after treatment.

Reviews for Dagenham Vets4Pets Ltd

Note: Showing the 10 most recent Google reviews out of 480 we track in total. Recent reviews may not be representative of overall sentiment.

Donna Wallace

2 months ago

If I could give a 0 I would. Took my dog to see the emergency vet. Gave him three injections and told me to take him to the vets in the morning. Whatever he gave him killed him within the hour. Will never take a pet here again! They killed my baby.

Yacoob Bawa

Friendly, caring with many options for pet care programme.

sian page

Because they always go above and beyond, I was so anxious about my dogs surgery, they updated me with pictures of her after when recovering. The nurses and reception staff are so friendly, I cannot fault a single person there. Thank you so much Tilly's Mum x

Alley wren

Just wanted to leave a lovely review on here for the lovely team at vets for pets dagenham, after my sad loss of our family cat ginger, they was nothing but kind, understanding, sympathetic and professional. They took great care of him and couldn't have asked for better care for ginger and his cremation. ❤️❤️

Donna M

Visited last week and was the worst vet experience I have ever had. I have a young ex-feral cat who is difficult to handle. I started the appointment by letting the vet know that he was extremely stressed as he doesn't like being handled a lot. Vet was insensitive to this and pulled him about roughly stressing him out even more. I also have ADHD and can talk fast, especially when I am also stressed out. I was asking questions and the vet banged his hand down on the table and literally shouted at me to be quiet. I was in total shock. A simple, please slow down would have worked. He then began to answer my questions in a very condescending and flippant way. I was enquiring about allergies and a possible blood test. He started ranting about MRI's and endoscopy which would run into thousands of pounds. He wasn't trying to get me to spend money, he was trying to get rid of me. I did just leave. I have had to book another appointment with a different practice as I got no advice or support, it was a totally pointless visit. I literally paid to get shouted at. Won't ever return to this practice. I don't know the name of the vet I saw, but he was male. Same person as the other bad reviews are mentioning?

Chloe

5 months ago

Had both pets castrated here and the staff were very kind and efficient. Always appointments available when needed.

Ehsaan Ali

Took my kitten here for a quick check, friendly staff and store was very well stocked

Megan

At our first meeting, the vet began the appointment telling me about the vaccination process while giving disapproving looks, I was uncomfortable but assumed this was out of concern/care. But he then went on a weird aggressive rant assuming that I'm going to leave my cat alone on a plane, during which he physically acted out her having a seizure and dying, angrily asking me what I will do. In response to me being visibly stressed and speechless (I have autism), he then turned away from me and mockingly said "look at her" to a family member in the room with me. This stressed me out to the point the person with me had to temporarily take over the appointment, the fact I am autistic was made known to him yet he continued talking down to me when I tried to resume and just finish the appointment, all while a conversation STILL hadn't taken place about our future travelling. The whole experience was very distressing, surreal and bizzare. I felt really embarrassed while I had to try to gather myself to speak to the receptionist afterwards, honestly all round traumatic experience. On the plus, the receptionist and nurses seem very lovely but avoid the vet 'Stefan Birza'.

Hajera K

6 months ago

I have always had a good experience here however I had an appointment with the vet STEVE and this was my first bad experience. I see there has also recently been another bad review about Steve too. All the vets here are nice however Steve spoke to me in a very condescending and undermining manner, making me feel like I’m stupid for bringing my kitten into the vet after noticing some unusual signs. I reported him to the vet surgery and they did not acknowledge my complaint for several weeks especially after I chased them up 3 times. I am still waiting for them to acknowledge my complaint. I am very concerned at their lack of acknowledgment and accountability for their staff’s poor treatment. AVOID STEVE.