Specialist Vets in Dagenham

Dagenham Vets4Pets Ltd in Dagenham, Greater London, boasts a solid 4.4-star rating based on 478 reviews, indicating a generally positive reputation. However, recent individual reviews highlight some concerning experiences, particularly involving a vet named Steve. Multiple reviewers have reported negative encounters with him, describing his behavior as condescending and rude during consultations, which has led to dissatisfaction and complaints. Despite these instances, the clinic appears to have a supportive and competent team overall, as evidenced by other positive experiences. One reviewer praised the exceptional service they received during their pet’s first visit, noting the staff's understanding and efficient handling of a surgical procedure. This suggests that while there are areas needing improvement, particularly in communication and empathy, the clinic is capable of delivering high-quality care. The clinic also functions as a Veterinary Nurse Training facility, potentially offering advanced care and knowledge in veterinary practices. However, the reviews emphasize the necessity for the clinic to address customer service concerns to maintain its reputation. In summary, Dagenham Vets4Pets Ltd is a well-regarded veterinary clinic with a broad client base, reflected in its high number of reviews. While there are commendable aspects of the clinic, recent negative feedback, particularly about individual staff members, suggests areas for improvement, especially in customer relations and empathy during difficult situations.

YourVets, located in Dagenham, is a veterinary clinic that offers a range of services, including a Veterinary Nurse Training facility and emergency veterinary services with extended hours. It is well-regarded in the community, with a Google Maps rating of 4.2 stars from 400 reviews, indicating a generally positive reputation based on a substantial number of customer experiences. The clinic has received mixed feedback from individual reviewers. Positive reviews highlight the attentive and professional care provided by the staff, with particular mentions of individuals like Tilly, Shannon, Mel, and Nasir. Reviewers like Shizzyy Kumar and Z R appreciated the attentive and flexible service, especially in managing tricky situations with pets. ModjoJOJO praised the clinic for its prompt response and effective emergency care, noting that their pet's costs were covered by insurance and emphasizing the staff's kindness and professionalism. However, there are also negative experiences reported. Nadia Ahmed shared a concerning experience regarding the mismanagement of her cat Mowgli's health condition, which led to a delayed diagnosis of a tumour. Her review highlights potential issues in the clinic's diagnostic processes, contrasting sharply with the overall positive sentiment from other reviewers. Overall, YourVets in Dagenham is seen as a caring and professional establishment with a strong emphasis on emergency care and customer service, although there may be areas for improvement in diagnostic accuracy. The clinic's broad range of services and a generally favorable reception from many clients make it a significant option for pet owners in the area.