I went to your pets today in Dagenham. I have never been to this vets before. Within two hours my cat was registered and seen and medicated. The staff were excellent especially Pam. They could not help any more. Amazing staff.thank you. For Reg. X
My dog was put to sleep today at the vets the vet Cheryl was amazing and was so caring.The best vets I've ever been to.xThank you very much.
I know this is a long review, but I wanted to cover all the elements of the service.
I have used a few local vets over the past 20+ years and decided to use Your Vets Dagenham when we got our new dog. I had become frustrated with not being able to contact my former vet by phone, having trouble getting appointments at (and within) a reasonable time and the waiting times to be seen.
Availability
Your Vets is better on all these measures. I have always been able to get through on the phone, appointments are available at convenient times and within a short timescale. I am seen on time or within a few minutes of the scheduled time, except on one occasion when there was an emergency, but I was informed of the short delay.
Reception & Admin
The reception staff are all friendly and helpful, making you and your pet feel welcomed and valued. A recent insurance claim was dealt with so quickly that Pet Plan had repaid me ten days after the treatment. I often waited months for my last vet to deal with insurance claims.
Vets
The vets are knowledgeable and able to advise on options for treatment and medication. Vets need to be able to deal with pets and owners. Some are better at one or the other, but Your Vets seem to be able to do both - my dog loves them and it appears to be reciprocated. I am also confident that they are up to date with current practice and options for my dog’s condition. This is explained clearly and summarised at the end of the consultation.
Fees
The plan covering flea and worming treatments, plus vaccinations is a good price, similar to competitors, and provides the basics for my dog. Consultation fees are also reasonable, as are medication costs. I have had two dogs with complex and expensive conditions, so I know what costs to expect.
Your Vets is unusual in that you are told the costs by the vet in the consultation, rather than waiting for an unknown bill at reception - something that had happened at other vets I used. I think this is a much more professional way to deal with costs. I received a refund when I paid in advance and the estimate was higher than the actual costs incurred, which is a refreshing change.
Conclusion
I have been taking my dog to Your Vets Dagenham for just over six months and can recommend them for routine procedures as well as investigations and treatment plans. I am very pleased that I decided to change practice and will continue to use their services.
Reposting in Dec 25, as Google keeps removing genuine reviews.
Other than the lovely receptionist Courtney the whole practice is a joke! My dog was refused antibiotics for a lymph node infection because we were going away, which then burst and had left a hole in the side of his face!
When we first attended an appointment we pointed out about our dogs swollen gland. We were going away 5 days later so the vet refused to give him antibiotics because we could not take him back in 7 days, although we categorically stated we wasn’t travelling till very late on the 5th day so we would bring him in as a check up but no this was not good enough, and because the vet “Ana” deemed that as our dog didn’t seem to be in any pain and was eating and drinking as normal he could wait till we got back.
Well when we was away the swelling burst leave a huge hole in our dogs face!!! As soon as we landed back in the UK we rushed him straight down to the vets who then issued antibiotics and pain relief for just shy of £140, then they proceeded to tell us that it would cost a further £700+ for our dog to have his face stitched!! If it wasn’t for their pure negligence and refusal of antibiotics we would not have been in this situation in the first place!!!
I put a complaint in almost straight away but had to wait over the response time as the practice manager wasn’t available! Upon finally speaking with her we were told that the vet stated in her consultation that we refused antibiotics which is a blatant lie!! When I mentioned about checking the CCTV in their consultation rooms which would hear the conversation the response I got was “they no longer have this and have a camera is now turned towards the wall as it is no longer active for consult rooms” which is extremely convenient for them!!
Absolute joke of a vets and clearly aren’t there for the animals it’s just all about money! They are point blank refusing to take any responsibility for what they have done to my poor dog!! Never again will I use them!! Stay well clear!!
I have previously posted about my cat Maya and the experience I had with the out of hours service.
However I have recently also faced terrible service with my other cat Mowgli. I brought Mowgli in for a weight check a few months ago. He had always been a big cat 6-7kg, but had lost almost half his body weight (around 2kg) with noticeable signs of muscle wastage. The nurse did notice he was feeling a bit ribby and took him out the back for a brief word with one of the vets. They came back and I was told Mowgli was at a healthy weight and to bring him in again in a month’s time for another weight check.
I brought him in on July 29th, where his weight had dropped further by about 300 grams and was told a bit underweight but nothing worry about because I was trying new food which he liked, despite the clear muscle wastage, and offered a blood test. if the weight continued to fall. On this advice I agreed to continue to monitor for another month.
Two days later a friend visited and noticed a large lump in his stomach. I booked him into another vet today, his weight has dropped further (3.6kg) and they have confirmed that he has a tumour. He’s booked in for a scan next week but the outlook does not look good.
I find it incredible that a non trained person spotted a tumour so easily but a trained practitioner did not (I doubt that it grew from non existent to being physically noticeable in the space of 48 hours) and that the overall large drop in weight loss or general condition that he was in (spine and hips being prominent) did not trigger warning signs.
Update: The new vet did what they could, including a blood transfusion from Mowgli’s brother to stabilise him for surgery. However the tumour was too advanced and Mowgli died a few weeks later on August 22nd. With thanks to the new vet I was aware that he had limited time left and able to make sure that I made the most of it with him.
I have previously posted about my cat Maya and the experience I had with the out of hours service.
However I have recently also faced terrible service with my other cat Mowgli. I brought Mowgli in for a weight check a few months ago. He had always been a big cat 6-7kg, but had lost almost half his body weight (around 2kg) with noticeable signs of muscle wastage. The nurse did notice he was feeling a bit ribby and took him out the back for a brief word with one of the vets. They came back and I was told Mowgli was at a healthy weight and to bring him in again in a month’s time for another weight check.
I brought him in on July 29th, where his weight had dropped further by about 300 grams and was told a bit underweight but nothing worry about because I was trying new food which he liked, despite the clear muscle wastage, and offered a blood test. if the weight continued to fall. On this advice I agreed to continue to monitor for another month.
Two days later a friend visited and noticed a large lump in his stomach. I booked him into another vet today, his weight has dropped further (3.6kg) and they have confirmed that he has a tumour. He’s booked in for a scan next week but the outlook does not look good.
I find it incredible that a non trained person spotted a tumour so easily but a trained practitioner did not (I doubt that it grew from non existent to being physically noticeable in the space of 48 hours) and that the overall large drop in weight loss or general condition that he was in (spine and hips being prominent) did not trigger warning signs.
Update: The new vet did what they could, including a blood transfusion from Mowgli’s brother to stabilise him for surgery. However the tumour was too advanced and Mowgli died a few weeks later on August 22nd. With thanks to the new vet I was aware that he had limited time left and able to make sure that I made the most of it with him.
Very professional and helpful. Even able to alter an appointment time on the same day. Always reminded me of pending appointments and due vaccination dates. Kept me well informed.
Great and attentive service to myself and both my little kittens for there operations. They have been great and helpful. All the vets and staff. Tilly, Shannon, Mel, nasir. Great place.
Extremely pleased with the care and professionalism at Your Vets, Dagenham.
Laura, Shannon and the rest of the Team were all fantastic. Great communication and flexibility when dealing with a sometimes tricky cat. Will now be my regular Vets.
I couldn't get an emergency appointment with my Veterinary doctor for my cat Winnie that got into a fight and had his tongue slashed in half.
This vet practice was prompt, very helpful and agreed to help my cat immediately.
They took Winnie in and performed an emergency intervention, he was sent home that evening. The recovery was a little bumpy, but the staff was always very helpful and kind.
Our cat insurance covered all the costs, and I cannot thank them enough for saving my furry baby 💖
Highly recommended them! They are caring, patient, knowledgeable and affordable 🥹💙
